the definitive provider
for the group travel trade

Main reception & enquiries 01708 802 355
Sales & quotes to confirm  01708 802 350

info@ictgrouptravel.com

Booking Procedure

  1. Telephone our reservations department or make an appointment with one of our sales executives. Alternatively, you may send your enquiry by email.

  2. If the accommodation you require is on allocation, you will be advised immediately if the tours and dates you require are available. An appropriate group quotation will then be made. If we need to check availability with hotels, attraction and / or restaurants we will need to wait for their reply before issuing a quotation. This will normally be the same day but will depend on the speed of the response from our supplier.

  3. After checking the details, you are required to return a signed copy of the quotation to us, together with your deposit of £100 per booking.

  4. We will send you a full tour confirmation by return.

  5. A pro-forma invoice will be issued 8 weeks in advance of your departure date. One copy of the invoice must be returned to us immediately, together with your provisional rooming list and payment.

  6. Where possible, passengers additional to those included on the provisional rooming list will be accommodated. A further invoice reflecting any changes will be issued 4 weeks prior to departure and must be settled by return. Any subsequent changes must be advised to us immediately they occur and a balancing invoice will be issued forthwith.

  7. With each final tour confirmation, we provide a travel pack which contains brochures of the hotels booked, guides and maps related to your tour destination. We will also include details of any attractions or areas that you wish to receive. We recommend that the travel pack is given to your coach driver / tour leader. You may also request such travel information prior to the issue of your final tour confirmation.

For additional information, please refer to our Booking Conditions.